How do I make a reservation?
From our directory, choose the hotel you want to stay in and press "Make Your Reservation" at the bottom of each
hotel page. You will be taken into a Secure Server reservation form. On the form, just follow the instructions.
How long does it take to make a reservation?
about 3 minutes
Can I make a reservation directly through the hotel?
You can, but the prices displayed on HotelsAzerbaijan.com are available only through our service. If you make a reservation
at the hotel, you will be charged on average 10% to 50% more.
When do you check availability?
We check availability only at the point of making a reservation. If the hotel of your choice is not available AND you give us a permission (see reservation form) to reserve another hotel at comparable price and standard, we will do so. Please remember that by combining "availability check" and "reservation" into a
one step, we cut on our cost of operations and thus we can offer you much cheaper prices.
Are taxes and breakfast included in your prices?
Yes. Unless noted otherwise, all taxes and breakfast are included.
Do you offer additional discounts for senior citizens, students, airline employees, etc.?
No. You will find that our prices are already heavily discounted; consequently, we can not offer
any additional discounts.
Are Your prices by room or by person?
All prices in our service are per room, not per person. For example, a price for a single means a room with one person, for a double means a room with 2 persons, etc.
How can you offer rooms at such discounted prices?
For two reasons. First, we have teamed up with local travel agencies who have
negotiated these favorable rates. Second, we use the internet to do all the transactions which
cuts our cost considerably.
Will you confirm that my reservation was made?
Yes. We confirm all reservations through e-mail in 2 working days.
Please note, if your reservation is made right
before or during a Azerbaijan holiday, it may take 3 working days to
confirm it.
2001 holidays in Azerbaijan take
place on: January 1 & 2; March 8 & 21; May 28; October 9 & 11; November 17; December 3, 19 and 31.
Will you confirm my reservation by fax or phone?
No. We make confirmations only by e-mail so please make double sure
that you have provided us the correct e-mail address.
When will I get Azerbaijan visa?
It depends on the specific Azerbaijan consulate which processes your visa
application. Consequently, please check with your local Azerbaijan consulate
to verify how much time it takes.
Can I receive a confirmation directly from the Hotel?
Yes, you can but you would need to call/fax the hotel yourself. Simply, wait for our confirmation by email. Once you receive it,
contact the hotel (phone/fax numbers for hotels are provided on each hotel's web page).
Can I receive a
confirmation letter directly from the hotel?
Unfortunately, No. The
Azerbaijan foreign ministry is currently requesting confirmation from a
licensed Azerbaijan tour operator. A confirmation from a hotel will no longer
provide sufficient support for issuing of a visa. Our confirmation number is
generally acceptable to Azerbaijan consulates, although sometimes you may need
to submit a formal visa support letter which we can obtain on your behalf at
a cost of $30 per letter. One letter is needed for each booking and can
cover all passengers on one booking. Please request this at the earliest
opportunity if it is needed for the consulate that you are using to obtain
your visa.
What is your cancellation policy?
If you make your reservation and cancel 3 or more business days before your reservation is due, we will charge your credit card 7 USD administrative fee. However, if you cancel your reservation less than 3 working days
before your reservation, we will charge you for the first unused hotel night. Consequently, be sure that your travel plans are quite solid before using our service.
Do I need a credit card to make a reservation?
Yes. We will make a reservation only when you provide a valid credit card information.
What if I am afraid of sending you my credit card information?
We solved this problem by setting up a secure server which
encrypts your information while in transit over the internet.
When exactly is my credit card charged?
Unless specified otherwise on the reservation form, your credit card is charged about 3 working days BEFORE your arrival.
Who will charge my credit card?
A local travel agency which processes your reservation. In your confirmation email, you will receive a full contact information for the travel agency that will charge your credit card
What if I am still afraid of sending my credit card information?
We also give you an option of faxing us your reservation request. Please fill out the reservation form completely,
print it out and fax it to our partner's office: +44 1480 433514. Remember, we will not make your reservation without
your credit card information.
Who created HotelsAzerbaijan.com?
The service was developed by Internet Polska, an internet company that specializes
in online hotel reservation systems. For a list of other country services, please see HotelsCentral.com
More questions?
please send us email and we will answer promptly.
